From Todd Hayes The Industry Expert at Autoshop Answers
The only world-class interactive training system built for automotive shop owners who want predictable profit – through phone mastery, customer relationships, and battle-tested sales systems.
Let Me Show You How Our Proven System Will Transform Price Shoppers Into Lifetime Customers
Sound On, If You Want to Learn Something Incredible
From Struggling Shops to Consistent $40K Days – No Guesswork. No Wasted Calls.
Most shop owners work 70-hour weeks answering the same price shopping calls, watching customers drive away to the cheapest competitor, and wondering why their best technicians can’t stay busy. You’re great at fixing cars, but every phone call feels like a battle you’re losing before it starts.
You’ve seen shops close their doors. You’ve watched techs leave for the dealer. You’ve had that sinking feeling when a customer ghosts you after you spent an hour diagnosing their car for free. The work is there, but somehow the profit isn’t.
The Hard Truth?
Shop Owners Get Trapped Too
Here’s what nobody tells you: 78% of automotive shops answer the phone exactly like your worst competitor. They quote prices. They argue about diagnostics. They say “we close at 6 PM” when a customer calls at 5:45. They lose the customer in 90 seconds.
We proved it. We called 19 shops in one afternoon. Eighteen of them failed the most basic test – getting a price shopper to bring their car in. One shop literally told us their diagnostic tech leaves at 3 PM so they can’t help. Another tried to diagnose an engine over the phone and got frustrated when we kept asking questions.
Meanwhile, the customer with the Range Rover who called at 4:30 PM became a $4,576 ticket by Monday. The guy with the tire pressure light on Saturday night? $2,100 in brakes he didn’t know he needed. The difference wasn’t luck. It was a system.
Your competition is leaving money on the table every single day. Customers are calling, ready to spend thousands, and shops are saying “call back Monday” or “we need to diagnose it first.” You don’t have to be that shop anymore.
There's a Smarter Way to Build Wealth
What if every phone call converted? What if customers arrived expecting to spend money instead of fighting you on price? What if your technicians had so much gravy work they actually wanted to do oil changes and inspections because that’s where the real tickets come from?
What if you could confidently say “absolutely” to every customer request—even after hours, even when you’re slammed, even when you’re not sure what’s wrong with their car—because you have a system that makes it work?
What if you stopped competing on price and started competing on experience, so customers choose you even when you’re more expensive?
My $4,576 Wake-Up Call And a 19-Shop Reality Check
Glenn Piccolo here. Twenty-five years ago, I was answering phones just like every other shop—quoting brake jobs, arguing about diagnostic fees, watching customers hang up and call someone cheaper. Then one Saturday at 4:30 PM, everything changed.
A woman called asking about Range Rover brakes. I said “absolutely” and got her in immediately. Shop tour. Loaner car. Complete inspection. That ticket became $4,576, and she gave me her gate code to drop off her car while she was out of town. A total stranger trusted me with her property because of how we answered one phone call.
That’s when I realized: most shops lose customers before they ever get them in the door. So we started calling our competition. Nineteen shops. One afternoon. It was horrifying. They couldn’t get a simple tire pressure call to commit. They quoted prices over the phone. They said “we’re about to close.”
I’ve built this system over two decades. We’ve trained hundreds of shops. We’ve recorded thousands of calls—good ones and catastrophically bad ones. And we’ve proven that when you master the phone, the new customer introduction, and the PM inspection process, you print money.
”Most shops lose customers before they ever get them in the door”
– Glenn Piccolo
”Most shops lose customers before they ever get them in the door”
– Glenn Piccolo
Introducing Your Business
The only world-class interactive training system built for automotive shop owners who want consistent profit
Through phone skills that convert, customer systems that build trust, and inspection processes that maximize every ticket.
With This System, You’ll Learn
Master Phone Skills That Convert
Stop losing customers in the first 90 seconds. Say "absolutely" with confidence and get every car in the door.
Build Customer Trust Instantly
New customer introductions and shop tours that turn strangers into lifetime clients who spend $8,000+ in one weekend.
Maximize Every Ticket Systematically
PMI inspection systems that find the work customers actually need—turning oil changes into $2,000+ tickets.
Create Bulletproof Sales Systems
Overcome objections, and build processes that work whether you're there or not.
Recruit and Retain A-Players
Build a team culture where technicians want gravy work because they know it leads to bigger tickets and better pay.
Position Against Competition
Stop racing to the bottom on price. Learn how to charge more and have customers thank you for it.
Whether you’re doing $20,000 a month or $200,000, this system will help you build a roadmap that actually works.
Learn Anytime Anywhere. Your Way.
Learn at your own pace with fully interactive courses. Whether you’re at home or on the go, dive into the course content when it suits you best. Engage with the material through interactive videos, or listen to audio versions of lessons to maximize your time and convenience.
Track Your Progress. Measure your Growth.
Easily monitor your development with our interactive system. Refine your techniques and stay motivated as you advance through each level of your training, guaranteeing continuous improvement and mastery of real-world phone skills and sales strategies.
Master Your Skills With Advanced Testing.
Leverage our cutting-edge system to challenge your shop knowledge through superior, interactive assessments. Track your progress, refine your techniques, and prepare for upcoming opportunities.
Join our exclusive community of Shop Owners.
Engage in high-level discussions and gain insider access to tips, techniques, and support reserved only for members. Connect with top experts and like-minded shop owners who are just as committed to maximizing profits as you are.
Features That Make This Complete
AI-Powered Avatar Training
Joe Adams guides you through every course with our interactive AI avatar system. It’s like having a master trainer available 24/7, responding to your specific questions and challenges.
Real Call Recordings
Listen to actual calls—both terrible ones from competitors and perfect ones from our shop. Hear exactly what works and what loses customers in seconds.
Interactive Questions Throughout
Answer questions as you learn. Get personalized feedback based on your responses. The system adapts to your specific challenges and business situation.
Real Results from Real Shop Owners
“We increased our average ticket from $320 to $890 in six months”
The new customer introduction alone changed everything. Customers who used to fight us on a $200 brake job now approve $3,000 in deferred maintenance without blinking. The shop tour builds trust before we ever touch their car.
— Sam Burrage, Shop Owner
“I steal customers from my competition every single day”
When competitors say ‘we close in 30 minutes,’ I say ‘absolutely, bring it in now.’ When they charge diagnostic fees on the phone, I offer free inspections. I’ve turned weekend tire pressure calls into $2,000 brake tickets more times than I can count.
— Lewis, Southwest Muffler and Brakes
“The PMI system alone paid for this training in the first month”
We were only inspecting cars when customers asked. Now we PMI every car, every time. We’re finding work customers actually need, educating them properly, and our close ratio went from 40% to 78%. Our techs love it because they’re making more money.
— Jordan Mosley, Shop Owner
Why AutoShop Answers Is Unlike Anything You've Tried Before
This isn’t theory from someone who’s never run a shop. Todd Hayes built this system in the trenches over 38 years, serving thousands of customers and training hundreds of shops.
You get real call recordings from actual customers—not actors reading scripts. You’ll hear the Range Rover call that became $4,576. You’ll hear the competition fumble a simple brake job. You’ll hear exactly what to say when customers ask about diagnostic fees.
Joe Adams guides you through scenarios, answers your specific questions, and gives you feedback based on your actual challenges.
This system works whether you have one bay or ten. Whether you’re the owner answering phones or you’re training a team of advisors. Whether you’re doing $30K a month or $300K. The principles scale because they’re built on human psychology and proven sales systems.
You’ll implement this in weeks, not months. The phone scripts work immediately. The new customer intro works the first time you try it. The PMI system starts finding money on day one.
We’re not teaching you to be pushy or manipulative. We’re teaching you to serve customers at the highest level—so well that they trust you with their gate codes, refer their friends, and bring back their entire family’s vehicles.
- Your Investment
$97/month
Includes platform access + $5 per user / month
That’s less than your next comeback—and it could replace decades of guessing what to say on the phone.
Frequently Asked Questions
Everything you need to know before getting started.
You can watch on your desktop or mobile device, ensuring you have access wherever you are.
Yes, certification is available upon course completion.
Absolutely. You can access the course from anywhere, anytime.
It’s self-paced, allowing you to learn at your own speed whenever it suits you best. However, the curriculum is designed to be completed in a specific order, ensuring you build your knowledge step-by-step.
Yes, you can easily track your progress, seeing which categories, courses, and chapters you’ve completed.
After purchase, you’ll receive your login credentials to the system. You’ll also gain access to a community of like-minded beauty business owners, allowing you to network and engage with others!
If you have any questions, please contact us at [email protected] or call (925) 980-8012.
Ready to Turn Phone Calls into Consistent Profit?
You’ve already done the hard part. You learned how to fix cars. You built a business. You serve your community. Now it’s time to make sure every customer who calls actually shows up—and when they do, they trust you enough to approve the work their car actually needs.
Contact: [email protected]
We’re here to help you build the shop you deserve.
Ready to Turn Phone Calls into Consistent Profit?
You’ve already done the hard part. You learned how to fix cars. You built a business. You serve your community. Now it’s time to make sure every customer who calls actually shows up—and when they do, they trust you enough to approve the work their car actually needs.
10 Trust Points in Auto Hospitality™
The Phone Call
The virtual shop tour
the meet and greet
the live shop tour
the presentation station
the live vehicle presentation
vehicle ready call
The invoice review
next-day satisfaction call
call center follow-up
Contact: [email protected]
We’re here to help you build the shop you deserve.